Updated Statement – November 25, 2020

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Dear Guests,

As further restrictions are being placed on Alberta to reduce the spread of the Covid-19 virus we will be adjusting our business operations as follows. These measures will be in effect beginning November 27 and until December 18, 2020. We will reassess closures based on public safety restrictions at that time.

• Our Meeting and Conference facilities will be closed November 27 – December 18, 2020.
• Table Games and Poker will be closed beginning Friday, November 27 at 12:00am.
• All entertainment in the Wild Horse Pub and Chrome Showroom will be cancelled between November 27 – December 18, 2020. We will be issuing refunds for all existing ticket holders affected by the cancellations.
• Our Water Park and Fitness facilities will be further restricted to individual household use only. We will continue to only allow registered hotel guests in our waterpark and fitness facilities. All scheduled private birthday parties will be cancelled between November 27 – December 18, 2020. Access to the Waterpark can be scheduled with our Front Desk team on a first come and first serve basis. Please note that we can no longer guarantee access for all guests based on new capacity restrictions.
• Further contact tracing will now be a requirement for all hotel reservations. Phone numbers and email address will be required for every reservation and all guest names must be provided at check in. No unregistered visitors are permitted to access the hotel. Room deliveries are limited to the Front Desk for pickup only.
• Our Saturday night Prime Rib buffet will be closed until further notice.

We are several months into this global pandemic, like everyone, we hope that we will all see an end to all this soon. In the meantime, we will continue to do everything we can to keep our guests and our team safe.

Sincerely,

Robin Featherstone

Manager of Operations

Updated Statement – July 14th, 2020

Dear Guests,

Firstly, I would like to extend a sincere thank you to all members of our team, and all of our returning customers for making our relaunch successful. It was a pleasure to see the return of our smiling guests as we welcomed everyone back to the property on June 19, 2020. Never could we have imagined that something would close our doors for two months, but we are very grateful for the positive responses we received for protocols we have put in place and the confidence we have instilled in our ability to adapt to this challenge.

Our focus as we resumed operations is to continue to provide a first-class experience to our guests and patrons while maintaining a high level of safety standards through the property. Operations look very different today with our onsite Clean Team to facilitate our sanitization practices between use of our slot machines, any high touch areas, and our waterpark facilities. All our restaurants and lounges have also been arranged to accommodate social distancing and health protocols. Our hotel and housekeeping teams have also made significant changes to exceed the requirements of AHS related to sanitation and public safety and specifically Covid-19.

We are hopeful that restrictions will continue to be lifted as we move closer to Phase 3 of the Alberta relaunch, however, our measures to protect our team and customers will remain in place. We are looking at creative ways to reinstate entertainment in responsible ways based on the changes that phase 3 will bring to Calgary. Safety remains our top priority as we cautiously move forward.

Sincerely,

Robin Featherstone

Manager of Operations

Updated Statement – June 12th, 2020

Dear Guests,

After many long weeks of isolation and quarantine, it looks like Alberta is finally starting to recover from this pandemic. We understand we are not in the clear yet so we remain cautious but feel positive of what the future will bring.

As part of Phase 2 of the Alberta Economic Relaunch plan, we have been approved to reopen our property and we will be opening our doors again on June 19, 2020 at 9:30am. This will include services within our hotel, casino, bars, and restaurants with exception of table games and poker.

We have adapted our promotions to support social distancing but will continue to offer our weekly Progressive Jackpot Friday through live stream where participants will receive a chance to spin to win for $5000 or more. We have also created a number of food and beverage promotions and an exciting Family Adventure Packages in our hotel to promote travel within Alberta and local support to Calgary.

We have fully implemented a comprehensive program through all aspects of our business to prevent the spread of Covid-19 through our property while resuming operations. It remains our top priority to ensure that our team and our customers remain safe as we move forward towards a new normal.

We look very forward to welcoming back our team and our customers on June 19, 2020.

Sincerely,

Robin Featherstone

Manager of Operations

Updated Statement – May 27th, 2020

Dear Guests,

We would like to extend our sincere wishes that you and your families are staying safe and healthy through this time. There is a lot of uncertainly around the pandemic but there is one thing we are certain about. We sure miss our customers, friends, and family!

We are currently in the process of planning and implementation our COVID-19 safety processes. Safety is our number one priority as we develop a cautious approach to resuming operations. We remain hopeful that we will be able to open our doors again in the month of July. We will be opening the Hotel first in the beginning of July and the Casino will follow based on timelines of the restrictions being lifted. At this time, we do not know exactly when that will be. We will update our website once we are able to determine a specific date. In the meantime, please continue to follow social distancing and public gathering recommendations to support the smooth relaunch of Alberta’s services and businesses.

While we are waiting, we have also relaunched our Summer Family Fun Adventure Packages with partnering attractions in the city. Please click here to view our packages and availability. This is our way to support responsible and affordable experiences for family’s through the summer.

Please continue to check our website for updates and we look very forward to welcoming our guests back once it is safe to do so. For a full list of our Covid-19 safety protocols please click here.

Sincerely,

Robin Featherstone

Manager of Operations

Deerfoot Inn & Casino

HEALTH AND SAFETY PROTOCOLS

Updated: May 19, 2020

GENERAL PROTOCOLS

For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the property and the presence of hand sanitizer stations have been increased across each area.

The Deerfoot Inn & Casino takes great care across every area of our property, working closely with health experts and adhering to guidelines set forth by the World Health Organization, the Centers for Disease Control, Alberta Health Services guidelines and the Government of Alberta protocols.

CLEANING & DISINFECTING

• Our property is cleaned and disinfected daily and throughout each shift.
• Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
• High touch items have been cleaned and disinfected between use.

SOCIAL DISTANCING

• Social distancing procedures are implemented throughout the facility, including appropriate signage in queuing areas.
• Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing.

HAND WASHING & SANITIZING

• Additional hand sanitizing stations have been added throughout the property.
• Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points.
• Hand washing reminders are available throughout restroom facilities.

GAMING FLOOR / CASINO

• Entrance temperature and symptom questionnaire
• Social Distancing markers and traffic routing
• Slot machine barriers
• Increased hand sanitizing stations
• Clean Team – On site to sanitize machines after use
• Bathroom Attendants
• Designated staffing wearing masks and gloves
• Increased hand pays to reduce contact

HOTEL, DINING AND NIGHTLIFE

HOTEL

• Our Front desk has been arranged to allow for appropriate social distancing.
• Hotel floor signs have been marked to identify the appropriate distance between guests.
• Staggering of open Front Desk stations.
• Hand sanitizer will be provided at the front desk, with option of disinfecting wipes.
• Plexiglass barrier at front desk
• Plastic pin pad covers for easy sanitation, while suggesting cashless transactions to guests.
• Front desk and area to be sanitized after each guest check in / check out.
• Provision of medical masks, gloves, and a personal size hand sanitizer to our customers upon request.
• Equip front desk with infrared thermometers to conduct temperature checks on our guests upon request.
• Team members, including guest room attendants, will not enter occupied rooms.
• Guest deliveries, including room service, will be dropped off outside the guest room door.
• Front desk team to encourage email of folios / receipts to avoid paper contact.
• Increase cleaning of public spaces, focusing on our front desk welcome center and lobby area. Use of electrostatic sprayers with disinfectant and ultraviolet light to sanitize surfaces and objects.
• Conduct daily meetings with our employees to review any relevant situation.
• The Deerfoot Inn & Casino is in constant communications with all health and travel authorities to keep our guests and employees updated, and to advise them on appropriate measures to observe.

GUEST ROOMS

• Minimizing the number and frequency of employees entering guest rooms during their stay to protect both our guests and employees.
• A guest room rotation plan that allows enough time for proper air circulation after guests check out.
• Removal of most collateral – like pens and paper, guest directories, from all rooms and making them available only upon guest request.
• Posting of occupancy recommendations for guests sharing an elevator. When feasible, guests will be asked to share elevators with only their travel companions.
• Changing of linens and towels only at checkout unless guest requests for them to be changed earlier.
• Room service available with all food individually packaged and left outside guestroom door.
• Guestroom Attendants will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
• Extra disinfection of top 10 high touch areas in guest rooms, including light switches and door handles.
• Guestrooms to be sanitized with electrostatic sprayers to sanitize surfaces and objects.
• Guestrooms to be sealed with a “Deerfoot Inn Clean Room Seal” to indicate that guest rooms have not been accessed since they were cleaned.
• Training on cleaning and disinfection for Guestroom Attendants, with and emphasis of sequence of service and allowing required dwell times for all disinfectant solution to effectively kill the virus.
• Training of employees on proper cleaning and disinfection protocols for corridors and housekeeping lockers (carts, cleaning equipment, linen storage, elevators, hallway touch points)

RESTAURANTS

• Table configurations have been adjusted to allow for appropriate social distancing.
• All servers to wear disposable gloves / mask
• Disposable “one use” menus.
• High touch items are cleaned and disinfected between guests or replaced with disposable versions.
• Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
• Self-serve items, such as condiments, have been removed.
• Single use condiments only.
• All marketing materials, cutlery, napkins, etc, to be removed from all tables. Guest to be seated at a completely clear table.
• Refills will not be provided for self-supplied beverage containers.
• The Deerfoot inn & Casino is in constant contract with health authorities and will adjust all food service and food presentation options during this flux time.

BARS

• Tables, chairs, and barstools have been arranged to allow for appropriate social distancing.
• Guests will be able to order from the bar in locations that provide appropriate social distancing from other guests.
• Bartenders will provide hand sanitizer to every arriving customer.
• Self serve items, such as condiments, have been removed. Single use condiments only.
• Disposable one use menus.

OTHER AMENITIES

FITNESS CENTER

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• Exercise machines will be cleaned and disinfected between use.
• Mobile fitness equipment (dumbbells, mats, etc.) has been removed.
• Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.

POOL

• Lounge chairs have been arranged to allow for appropriate social distancing.
• Seating and tables will be cleaned and disinfected between guest use.
• Hand sanitizer will be provided throughout the area.

RETAIL / GUEST SERVICES

• Queues have been marked to identify appropriate distance between guests.
• Hand sanitizer will be provided throughout the area.

MEETING & EVENTS
HEALTH AND SAFETY PROTOCOLS

Updated: May 18, 2020

Deerfoot Inn Casino Calgary

The Deerfoot Inn & Casino team is committed to the meeting and events industry. We have been working with a dedicated Food Safety Manager, in addition to partnering with health professionals, to develop and implement new procedures emphasizing the well-being of participants.

The protocols described below are followed throughout the Deerfoot Inn & Casino. With the health and safety of our guests and employees at the forefront, there will be variation from these protocols, following the guidance issued by our local government and public health authorities.

OVERSIGHT & TRAINING

• A Meeting Operations Food Safety Manager will lead training efforts with our departmental ambassadors’ support.
• Deerfoot Inn & Casino will implement a health screening program for all employees as part of the process of reopening our property and bringing team members back.
• Employees will be required to complete training on appropriate social distancing and new methods to greet guests and employees.
• Employees will be required to complete training on appropriate ways to cover coughs and sneezes pursuant to CDC guidelines.
• Appropriate PPEs for each position will be provided to employees pursuant to CDC guidelines.
• Employees will be required to follow scheduled mandatory hygiene (PPE changing, etc.) and sanitizing guidelines.

CONVENTION CENTER GUIDELINES

• Hand sanitizers or hand washing stations will be placed throughout the convention center hallways.
• Hand sanitizers will be available outside of all scheduled or occupied meeting rooms.
• There will be frequent cleaning and sanitizing of public areas, with attention paid to high-touch points.
• Signage with CDC recommended handwashing procedures will be placed in all restrooms.
• Entry doors will be set in an open position to reduce guest contact with hard surfaces.
• Convention Registration will be set up at multiple stations to maintain social distancing.
• Seating in meeting rooms and at banquet tables will be spaced apart to create social distance.
• Water stations will be available with an attendant, if required by customer. Self-service will be discontinued.
• Break times and meal periods will be extended to allow for additional sanitization. Short turnovers will be avoided.

FOOD & BEVERAGE SERVICE

• Handwashing and sanitizing stations will be available inside meal rooms.
• All front of house employees will wear disposable gloves that are changed out between job tasks.
• All coffee break stations will be staffed with attendants.
• All break items will be packaged or individually plated.
• Plated meals will be suggested for functions. Self-service will be discontinued.
• Boxed meals and pre-packaged food offerings will be available as alternative options.
• Buffet and action stations will be available with single-sided lines and banquet service staff to serve customers. Self-service stations will not be available.
• Family style, Tableside, Butler passed, and French service will not be available.

VENDORS

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• Vendors must comply with Deerfoot Inn & Casino health and safety protocols and applicable operating standards as communicated to vendors.
• Vendors’ staff must sanitize hands upon arrival and wear appropriate face masks.
• Updated vendor agreements will reference Deerfoot Inn & Casino health and safety protocols and operating standards applicable to vendors.